Policies

Privacy Policy

Last updated: April 17, 2025

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal identifiers (name, email address, phone number)
  • Billing and shipping addresses
  • Payment information and transaction history
  • Shopping preferences and order history
  • Device and browser information
  • IP addresses and cookies
  • Usage data and browsing patterns

2. How We Use Your Information

  • Process and fulfill your orders
  • Send transactional emails and order updates
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Payment processors and shipping partners
  • Analytics and advertising providers
  • Legal authorities when required by law
  • Service providers who assist our operations

Terms of Service

1. Account Terms

  • You must be 18 years or older to use this service
  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • We reserve the right to terminate accounts

2. Product Terms

  • Prices are subject to change without notice
  • Product availability is not guaranteed
  • We reserve the right to limit order quantities
  • Product descriptions and images are representative only

3. Intellectual Property

All content on this website is protected by copyright and trademark laws.

  • You may not reproduce or distribute our content
  • Our logos and trademarks are our exclusive property
  • User-generated content remains your property

Return & Refund Policy

1. Return Eligibility

  • 30-day return window from delivery date
  • Items must be unused and in original packaging
  • Original receipt or proof of purchase required
  • Some items are non-returnable (see exclusions)

2. Return Process

  1. Initiate return through your account dashboard
  2. Print return shipping label (if provided)
  3. Package item securely with all original materials
  4. Drop off at authorized shipping location
  5. Refund processed within 5-7 business days

3. Refund Methods

  • Original payment method refund
  • Store credit options available
  • Shipping costs non-refundable
  • Return shipping paid by customer

Shipping Policy

1. Shipping Methods

  • Standard Shipping (5-7 business days)
  • Express Shipping (2-3 business days)
  • Next Day Delivery (where available)
  • International Shipping (10-15 business days)

2. Shipping Costs

  • Free shipping on orders over ₦150,000 (domestic)
  • Standard shipping: ₦5,000
  • Express shipping: ₦10,000
  • International: Calculated at checkout

Discount Policy

We offer discounts on selected products and services. Discounts are applied at checkout based on the selected products and services.